How text consent works

Last updated Oct 19, 2026

Note: this document is a plain-English draft and is pending review by legal counsel. It is not legal advice.

BuzzCall Missed-Call Text-Back is operated by TryBuzzCall for local plumbing and HVAC businesses. This page explains how people opt in to BuzzCall text messages, what they receive, and how to opt out.

Opt-in: the customer starts the conversation

BuzzCall only texts people who first contacted the business. We never text purchased lists, and we don't send marketing messages.

1. The customer calls the business.
A customer calls a participating shop's phone number to ask for service.

2. The call is missed.
If no one answers, the caller hears a short message such as "Sorry we missed you. We just sent you a text and will call you back shortly."

3. A conversational text reply.
Within seconds, the caller gets a text from the business's number. The first message names the business and includes STOP and HELP instructions.

4. The customer chooses.
The customer can reply to book, ask for a callback, or reply STOP to end messages. No reply means no further follow-up texts.

Customers can also opt in by texting the business's number directly. Shop owners and staff opt in to booking alerts by giving us their own mobile number during setup.

Sample messages

[Shop name], the times, and the customer's name are filled in for each business and booking. The deposit link opens a secure Stripe checkout page.

Caller's phone

Hi, this is [Shop name]. Sorry we missed your call! We're likely on a job. What's your name? Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Dana

Thanks Dana! What's going on - leak, clog, water heater, something else? Any active flooding?

Water heater is leaking

Got it. Next available times:
1) Tue 8:00 AM
2) Tue 10:00 AM
3) Tue 1:00 PM
Reply 1, 2 or 3 to book, or "callback" for a call instead.

Thanks Dana! We're holding Tue 8:00 AM for you for 30 min. A $49 deposit (applied to your bill) confirms it: [secure Stripe link]

Deposit received - you're confirmed for Tue 8:00 AM, Dana! [Shop name] will text when the tech is on the way.

HELP and STOP replies

Caller's phone

HELP

[Shop name] missed-call text-back via BuzzCall. For help call [phone] or email [support email]. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

STOP

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Shop owner alert (sent to the business owner)

Owner's phone

BOOKED + PAID $49: Dana, Water heater is leaking, Tue 8:00 AM, tel:[caller number]

Program details

Program name: BuzzCall Missed-Call Text-Back (TryBuzzCall)
Message types: missed-call follow-ups, appointment options, booking and deposit links, confirmations, and job updates. Owners receive lead and booking alerts.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out, HELP for help. Carriers are not liable for delayed or undelivered messages.
Consent to receive texts is not a condition of purchase.
Mobile numbers and SMS opt-in data are not shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy and SMS Terms.

Questions: TryBuzzCall, 8735 Dunwoody Place #13893, Atlanta, GA 30350, USA · [support email] · [phone]